FAQ

The purpose of this FAQ is to answer questions concerning campus technology. Some of these questions and answers have been developed to respond to feedback on SUNY Morrisville's Restarting Plan. This is an ongoing process and the answers to the questions may change as the fall semester progresses. We will continue to update this page as new information becomes available and new questions arise. The FAQ is split up to address issues depending on if they are related to software or hardware. If you are unable to find the answer to your question through this page please contact the Help Desk.

Software

Your password is set to expire every 6 months. The password can be reset online via Web for Students. Once logged in there is a reset link under the personal information tab. If you continue to have issues please contact the SUNY Morrisville Help Desk for further assistance.

Here is a YouTube video to display these steps.

Academic Building wireless is called 'Mustang Wireless' for Username or Identity fields use your email username. Then use your Email/Blackboard password.

Android/Chromebook users select 'Do Not Validate' for system certificates. If you are forced to enter a domain enter 'morrisville.edu'

All devices in resident halls need to connect to Mustang Resnet.

On the bottom of the SUNY Morrisville website, there is a quick link to the Web For Students login. If you're having trouble with the login, enter your M# in the User ID field and click on 'Forgot PIN'. If you have further trouble, PIN numbers can be changed at the Help Desk. Please bring your student ID.

These Web for Students Instructions include information on logging into Web for Students, viewing your class schedule, and changing or updating the Web for Students PIN.

On the bottom of the SUNY Morrisville website, there is a quick link to the Blackboard website. The Blackboard website includes information on logging into Blackboard. It is recommended to keep the Blackboard landing page as a bookmark on your browser. Here is a YouTube video to display these steps for you.

Students who are new to Blackboard could access the Blackboard Training for Students to learn the basic skills of Blackboard. You could find the link from Resource for Students, and the module on the homepage of Blackboard after you log in. All blackboard courses will have the link to Blackboard Training for Students on the menu.

You could contact the Open SUNY Help Desk. They will answer all your technical questions related to Blackboard such as how to submit my assignments. If you have questions on Blackboard course content, such as where my assignment is, you could contact your instructor(s). 

MFA can be modified or setup here. We suggest using the Microsoft Authenticator app on a phone for this.

Please use these instructions as a guide.

Technology Services uses a ticketing system to assist with our incoming calls and emails from customers who need help, as well as managing our ongoing projects. The system is designed to list all incoming tickets and sort them depending on what category of service or assistance is needed. This gives our department the opportunity to organize workloads better, as well as better identify more problematic areas and priorities. For more information or to submit a ticket, visit the Technology Services Ticket Page.

The SUNY Morrisville Schedulizer can assist you with finding the classes you need.

Right click on a blank spot on the desktop, click on New, and then click Shortcut. When the new window appears click on Browse, go to wherever the program or folder is and select it then click Open. Click Next, type a name for the shortcut and Click Finish.

For instructions on how to add a printer to your laptop or computer, review our tutorial on adding a printer in Windows.

Network drives can be mapped in one of the following ways depending on if you have a Domain laptop or you are connecting using a laptop not on the domain:

For laptops issued by SUNY Morrisville: Mapping Network Drive for laptop on the SUNY Morrisville Domain

For laptops not issued by SUNY Morrisville: Mapping Network Drive for a laptop NOT on the SUNY Morrisville Domain

The Virtual Private Network or (VPN) is a connection that allows the user to connect to the campus network. This allows the user to access network drives like the U or W drive from home enabling them to save and access work that is stored on these drives. Sometimes the VPN may be necessary when attempting to use Microsoft Outlook.

Follow these instructions to install the VPN.

All laptops purchased from SUNY Morrisville will have the latest version of Windows and Microsoft Office, Adobe Acrobat Reader, iTunes, VLC media player, and Lenovo Software. View the Current Year's Laptop Specs.

A computer virus or malware creates unwanted behavior on your laptop, sometimes in the form of pop-ups. Sometimes, other unwanted behavior occurs such as unresponsive windows. If you are experiencing similar symptoms on your laptop please stop by the Help Desk.

All students, faculty, and staff have access to their Sharepoint/Onedrive. These files can accessed on the web here.

Software can be installed at the Help Desk. Legal software that was purchased by the student can be installed with assistance from the Help Desk if needed. Other software needed for coursework may also be available at the Help Desk but this must be required by the faculty member instructing the course. Contact the Help Desk with any questions.

All SUNY Morrisville Students have access to Microsoft Office 365. Go to Office.com and log in using your SUNY Morrisville credentials.

Downloading media online is acceptable as long as it follows all guidelines within the Code of Conduct for SUNY Morrisville network use.
NOTE: Violators caught downloading materials illegally will have their network privileges revoked without warning.

For issues with cable TV visit the Housing Services webpage or contact the Campus Store at 315.684.6073

Hardware

To get help with Thinkpad Laptops please visit the Tech Center Website.

We will need the following on a piece of paper:

  • Name
  • Return address (not a P.O. Box)
  • Username
  • Password
  • Description of problem
  • List of files/folders to be saved (We will try, but this is not always possible!)
  • Phone number to contact you at

Send it to:

Laptop Help Desk
063 Charlton Hall
SUNY Morrisville
Morrisville, NY 13408

All students who have fully purchased laptops before Fall 2020 (202008) through MAC MUST stop by the Help Desk to have the Morrisville settings removed from their system before they leave. The laptop must be paid in full.

Students who have their own laptops are more than welcome to come to the Help Desk. We can often help with questions, virus clean up, and other problems. We are not able to perform any hardware repairs if the computer was not purchased from MAC.

Laptop chargers that have been lost or damaged can be purchased at the Campus Store or online. Be sure to get the correct model charger designed to work with your laptop. The Campus Store does not carry chargers for all model laptops. If you’re not sure what to purchase, please check with the Help Desk.

Review the Online Help section of the Help Desk website for a solution.

If you are still experiencing issues please contact the Help Desk or stop into the during our normal business hours.

Fax services can be found in the Cyberlab Student Business Center in Charlton Hall.

Scanners can be found in Butcher Library and the Cyberlab Student Business Center.

The library has a number of technologies to borrow for in-house, overnight, and one-week loans. A list of all technologies can be found on the library website.